FAQ
Welcome to the Louie & Lemons FAQ section. Here you can find answers to commonly asked questions about our products, shipping and delivery process, our easy returns & exchanges policy, tracking your order and payment options we offer. We are committed to ensuring that your shopping experience with Louie & Lemons is smooth, secure, and satisfactory. If you have any further inquiries, feel free to reach out to our friendly customer support team.
Product-related questions:
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What materials are your tote bags made from? 100% Cotton (cotton canvas).
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How should I care for my accessories? These bags can be hand washed in cold water or washed in the washing machine on a cold setting, then hung to dry in the shade. We do not recommend drying them in the dryer.
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Are your products ethically sourced? All Louie & Lemons tote bags are designed and made in Australia with sustainability at the forefront.
Shipping and delivery questions:
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What are your shipping options and costs? Standard shipping $9.95 (3-5 business days), express shipping $15.95 (2-3 business days), free shipping Australia wide for orders over $50, free local delivery on the Central Coast :)
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How long does it take to process and ship an order? Please allow 1-2 Business days for processing, shipping times are dependent on shipping method.
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How can I track my order? Tracking details will be sent to you via email.
Returns and exchanges questions:
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What is your return policy? Items must be returned within 30 days of the purchase/delivery date, items must be unused, unworn, and in their original condition and packaging.
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How do I initiate a return? If you’d like to return please reach out to us via email.
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Can I get a refund for a change of mind? Returns are only available for faulty products.
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What if my product is defective? Please reach out to us via email and we will be more than happy to assist.
Payment options
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Debit/Credit Card
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Paypal
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Apple Pay